Help and Support

We know that navigating the complicated and changing world of healthcare can be a challenge. That’s why we offer services to assist you medically, financially, spiritually, and physically.

Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received at one of our facilities, do not hesitate to speak with your nurse or nursing supervisor. If you feel that your issue wasn’t resolved, please call the quality department at (828) 262-4239. UNC Health Appalachian seeks to provide prompt review and timely resolution of concerns from its inpatients and outpatients.

Advance Directives

Advance directives allow you to plan ahead and communicate your medical preferences and/or assign an individual who can make healthcare decisions for you if you are unable to do so.

Spiritual Care

Spiritual Care offers a professional chaplain presence throughout the clinical areas of Watauga Medical Center and Cannon Memorial Hospital

Care Management

The care management team consists of medical social workers and licensed registered nurses. Your care manager is your advocate and is available to help you with any questions you may have about your treatment, insurance plans, and community resources.

Financial Assistance

We understand medical bills are often unplanned and can be difficult to understand or pay. UNC Health Appalachian offers several financial aid options to help you resolve your account balances.