Telehealth Video Visits
Visit with your provider from your computer or mobile device
Through telehealth visits, patients can meet with a healthcare provider using a computer or mobile device from the safety of their own homes. Telehealth is most appropriate for routine visits such as simple acute care (sick visits), follow-up, wellness visits, and behavioral health concerns like depression, anxiety or grief.
During the telehealth visit, if the healthcare provider determines that an in-person visit is needed, they will stop the virtual visit and schedule the patient for an in-person appointment. The patient and their insurance will not be billed for the telehealth visit if an in-person appointment is required.
Some providers will utilize Telehealth Video Visits during inclement weather. Contact your provider’s office and ask if Telehealth is available during inclement weather.
Which patients can request a telehealth visit and for what types of visits?
Telehealth visits are available for patients who do not require a physical exam. Patients must reside in North Carolina and have reliable internet access, an email address, and a device with a camera and microphone such as a smartphone, computer or tablet. Providers can usually address the following types of issues through telehealth:
- Medication management/refill visits
- Follow-up visits
- Simple acute (sick) visits
- Allergies
- Upper respiratory symptoms
- Rashes
- Sore throat
- Behavioral health visits
Which practices and outpatient clinics offer telehealth options?
Appalachian Regional Medical Associates
Cannon Memorial Hospital
Watauga Medical Center
